Refund Policy
At BZTurk, we strive to provide a transparent and fair refund policy that aligns with the different scenarios our users may encounter. Please review the conditions below for our refund policy:
1. Active Subscription:
- If your subscription status is still active, any auto-renewal or manual renewal payment that occurs against the subscription will not be eligible for a refund. We encourage users to manage their subscription preferences proactively to prevent unwanted renewals.
2. Double Payment:
- In the event that you unintentionally make a payment twice for the same subscription, we will gladly refund the duplicate payment. To initiate a refund for a double payment, please submit a support ticket, and our team will assist you promptly.
3. Subscription Cancellation with Auto-Renewal:
- If you cancel your subscription but an auto-renewal payment is processed from your account, we will initiate a refund for the auto-renewal payment. We understand that unexpected charges can occur, and we aim to address these situations in a fair and customer-centric manner.To request a refund in the scenarios described above, please follow these steps:
- Submit a support ticket through our platform, detailing the payment in question and the reason for your refund request.
- Our customer support team will review your request and guide you through the necessary steps to facilitate the refund process.
- Refunds will typically be issued using the same payment method used for the original transaction, and processing times may vary based on your payment provider's policies.
Please note that our refund policy is designed to be equitable and to address specific situations, as outlined above. If you have any questions or require further assistance regarding our refund policy, we encourage you to contact our customer support team for personalized assistance.
BZTurk is committed to ensuring a positive experience for our users, and we appreciate your understanding of our refund policy under the stated conditions.